This Privacy Policy refers to the chat service named Chat LigeroSmart, LigeroSmart ITSM e LigeroSmart AI  developed and operated by Complemento Consultoria e Tecnologia LTDA, available at the official address: https://www.ligerosmart.ai/privacy-policy.

This document explains how we collect, use, share, and protect personal data of users who interact with our chat service, in compliance with Brazil’s General Data Protection Law (LGPD – Law No. 13.709/2018).

1. Data we collect

  • Provided by the user: name, email, phone number, and chat messages.

  • Automatically collected: IP address, browser, operating system, language, date and time of access, usage metrics.

  • Cookies and similar technologies: used for functionality, performance analysis, and service improvement.

2. Purpose of processing

The collected data is used to:

  • Provide and improve customer service.

  • Respond to support requests.

  • Ensure security, prevent fraud, and monitor performance.

  • Comply with legal and regulatory obligations.

3. Data sharing

We do not sell personal data. Data may only be shared:

  • With essential service providers (e.g., cloud hosting), under confidentiality agreements.

  • When required by legal authorities.

  • To protect user rights, safety, and service integrity.

4. Legal basis (LGPD)

Data processing may be based on:

  • Performance of a contract or provision of services.

  • Compliance with legal or regulatory obligations.

  • Legitimate interest, properly assessed.

  • User consent, when required.

5. Security

We implement technical and organizational measures such as encryption, access controls, and security audits. However, no system is 100% secure.

6. Data retention

Data is stored only for the period necessary to fulfill the purposes described or as required by law. After this period, it will be securely deleted or anonymized.

7. User rights

In accordance with the LGPD, users have the right to:

  • Confirm whether their data is being processed.

  • Request access, correction, or deletion.

  • Request portability, anonymization, or blocking.

  • Withdraw consent.

  • Obtain information about data sharing.

Requests can be made by email: privacidade@ligerosmart.ai.

8. International transfers

If data is processed outside Brazil, appropriate safeguards (such as standard contractual clauses) will be adopted to protect it.

9. Children and adolescents

The service is not directed to children under 13 years old. If data from minors is processed, we will comply with LGPD requirements.

10. Changes to this Policy

This Privacy Policy may be updated periodically. The latest version will always be available at:

https://www.ligerosmart.ai/privacy-policy

Last updated: August 19, 2025

11. Contact

LigeroSmart

Email: privacidade@ligerosmart.ai